Development of an intra-university system for assessing the quality of education: analysis of students’ satisfaction

Abstract

The relevance of the research is due to the increasing demands on the quality of students’ training in the system of vocational education from the labor market. At the same time, the organization of a systemic approach to assessing the quality of education in an educational organization is of particular importance. The article evaluates and reveals the importance of the questionnaire of students, which allows us to assess the quality of educational services provided in various aspects that have a direct impact on the process of training a future specialist.

The survey of students, first of all, should be aimed at identifying the degree of students’ satisfaction with the educational process, the data obtained as a result of the survey are the basis for the development of corrective measures aimed at improving the quality of education. It should be pointed out, that the concept of quality of education has a complex and multilevel assessment, respectively, conducting a questionnaire requires a systemic approach.

The content of the article reveals the features of the organization of a multi-level questionnaire of students in the context of determining the key "gaps" in the organization of the educational process. The author emphasizes the importance of a systemic approach to conducting a survey of students, which will allow timely development and implementation of corrective measures aimed at improving the quality of education.